SHIPPING & DELIVERY POLICY

ELVERĒ SKIN CO.

Last updated: 16 October 2026

At Elverē Skin Co., we aim to provide a reliable and efficient delivery experience. Please review our shipping terms before placing an order.

1. Delivery Timeframes

Our estimated delivery timeframe is 5–8 business days from successful order confirmation and payment, subject to stock availability and delivery location.

Business days exclude Saturdays, Sundays and South African public holidays.

All delivery timeframes are estimates and do not constitute a guarantee of delivery on a particular date unless expressly agreed in writing.

Delivery to regional, remote or outlying areas may require additional time.

2. Shipping Provider

We use Aramex Store-to-Door for deliveries within South Africa.

Once your order has been dispatched, tracking information will be provided where available, allowing you to monitor your shipment through the courier's tracking system.

Courier delivery schedules, routes and operational procedures are managed by Aramex.

3. Delivery Delays

While we take reasonable steps to ensure orders arrive within the estimated timeframe, delays may occasionally occur due to circumstances outside our reasonable control, including:

• Courier operational disruptions.

• Severe weather or natural disasters.

• Public holidays and seasonal shipping volumes.

• Road closures, strikes or transport disruptions.

• Delivery restrictions in remote or outlying areas.

• Incorrect or incomplete delivery information supplied by customers.

Elverē Skin Co. does not guarantee uninterrupted courier services or exact delivery dates.

To the fullest extent permitted by South African law, Elverē Skin Co. will not be liable for indirect or consequential losses arising solely from delivery delays beyond our reasonable control.

This does not exclude our obligations to deliver purchased goods or any statutory right to cancel, obtain a refund or seek another remedy where applicable.

4. Incorrect Delivery Information

Customers are responsible for providing accurate and complete delivery details at checkout, including:

• Full physical delivery address.

• Correct postal code.

• Valid contact number.

• Any relevant building, complex or access information.

Elverē Skin Co. is not responsible for additional delivery costs or delays arising solely from incorrect or incomplete information provided by the customer, to the extent permitted by law.

Where a parcel requires redelivery due to a customer-provided address error or an unreasonable failure to accept an appropriately arranged delivery, additional courier charges may apply where lawfully recoverable and disclosed.

5. Failed Delivery Attempts

Customers should ensure that someone is reasonably available to receive the parcel at the specified delivery address.

Where delivery is unsuccessful, the courier may arrange another attempt or provide further instructions.

Any additional costs attributable to the customer's own actions may be charged where permitted by applicable law.

6. Lost or Damaged Parcels

If an order is lost or damaged during transit, customers should contact Elverē Skin Co. promptly with their order number and relevant details.

We will investigate the matter with the courier and provide the remedies required under applicable South African consumer legislation.

Customers are not required to pursue the courier directly before exercising their statutory rights against Elverē Skin Co.

7. Shipping Fees

Applicable shipping fees will be displayed during checkout before payment is completed.

Additional charges for special delivery arrangements or remote destinations will be communicated where applicable and will not be imposed without the customer's agreement where required by law.

8. Order Changes and Cancellations

Customers wishing to correct their delivery information or request an order cancellation should contact us as soon as possible.

Once an order has entered the shipping process, changes may not be operationally possible.

This does not affect statutory cancellation rights or remedies under applicable South African law.

9. Delivery Confirmation

Delivery may be confirmed using the courier's delivery records, including an authorised recipient's signature or other reasonable proof of delivery.

Where delivery is disputed, Elverē Skin Co. may request further information and investigate with the courier.

10. Consumer Rights

This policy is governed by applicable South African law, including the Electronic Communications and Transactions Act 25 of 2002 and the Consumer Protection Act 68 of 2008.

Nothing in this policy excludes, limits or overrides any statutory consumer right or remedy that cannot lawfully be excluded.

11. Contact Information

Elverē Skin Co.

Website: www.elvere.co.za

Customer support: [Insert support email address]

For delivery enquiries, please include your order number and relevant tracking information.